Refund Policy

Effective Date: 15.08.2024

1. Introduction

Thank you for choosing Lootedu. This Refund Policy outlines the conditions under which you may request a full refund for purchases made on our website, www.lootedu.com ("Site"). By purchasing courses or services from us, you agree to the terms of this Refund Policy.

2. Eligibility for Refunds

We offer a 31-day full refund policy for all course purchases. You are eligible for a full refund if:

• Refund Request: You request a refund within 31 days from the date of your purchase.
• No Access: You have not accessed any course materials or content during this period. If you have accessed any course materials, you may still be eligible for a refund based on our discretion.

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Email us at [email protected] within 31 days of your purchase. Include your order details and reason for requesting a refund.
2. Review: We will review your request to ensure it meets the criteria of our Refund Policy.
3. Response: You will receive a response from us within [Insert Number] business days, including instructions on how to proceed with your refund.

4. Refund Processing

• Method of Refund: Refunds will be processed using the original payment method. The time it takes for the refund to appear on your account may vary depending on your payment provider.
• Full Refund: If your refund request is approved, you will receive a full refund of the purchase price.

5. Non-Refundable Items

The following items are non-refundable:

• Subscription Fees: Fees paid for subscription-based access to courses or content are non-refundable.
• Courses Accessed: If you have accessed any portion of the course materials, your refund request may be subject to review.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.

7. Contact Us

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at:

OTEZE LIMITED
71-75 Shelton Street
Covent Garden
London, United Kingdom
WC2H 9JQ